Wednesday, May 25, 2011

Communication skill......

I received a morning call from one of our underwriting staff today. On the phone he was fumbling and spoke so fast that I could not even catch and understand him. For a moment I thought it was a prank call of someone unknown. Luckily I heard him saying 'Prudential', a name which is definitely familiar to me. Though I was driving, I stopped my car to pay more attention to this gentleman.

His voice tells me that he was nervous. I spoke gently to this young man, suggesting him to relax and be calm. I told him to speak slowly, otherwise I would not be able to understand him. Taking a deep breath, he managed to relate his name as Alvin from the underwriting department. My elder son's name is also Alvin. He felt so relieve when I started to address him as son.

Though the call was really not important to relate here, the issue is... most young people are not good in their verbal communication. They might be highly qualified with all the various academics from the best Universities, they lose all their values and potential when they can't present and express their mind. Some might be able to write well but they are speechless when they are confronted face to face. In Malaysia we have thousand of young graduates, many who even hold the MBA status, are unable to get employment. The main reason is, they lack verbal communication skill. And no company would want a staff who cannot talk and speak.

A good and effective communicator is one who has the confidence to speak in clarity, slowly, pause when necessary, using the right tune and voice pitch, and a good command of the language. An effective communicator wins everyone' s mind, and including winning the heart of your loved one as well. I hope, Alvin could be able to speak better the next time on phone.

A quote to inspire -
"Words have incredible power. They can make people's hearts soar, or they can make people's hearts sore" - Dr. Mardy Grothe

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