Right way to speak on phone.....

I received a telephone call from my company supportive staff. She spoke so fast that I could not understand a word she uttered. I could not believe a company like us of international status has young executives who could not speak effectively. I am sure they lacked communication skill and confidence.

I had to raise my voice to stop her from continuing to speak. I told her she was nervous and she spoke too fast. Please let me help you to improve my dear. The best way to communicate on the line is to speak slowly and clearly. Every sentence should be ended with a split second pause. The pause allows your listener to understand your explanation. Not many people have intelligent mind that could absorb words that are too lengthy. Constant stops make it easier for everyone to listen. A good speaker should know whether the listener is following the discussion. No harm in asking, "Do you catch me? or Have I confused you?" Constant practice is the sure way to improve. I hope this young lady would take heal.

Food for thought - "To speak and to speak well are two things.  A fool may talk, but a wise man speaks" ~ Ben Jonson