Shall i tell my mistakes?

Selling tip...

One of my insurance colleague came to seek my advice on a claim matter. Her client had accidentally broke their home bathroom glasses. This servicing agent had given the wrong information that their householder fire insurance could cover glass damages. When their claim was rejected by the insurance company, the agent was at lost and did not know how to explain to her client.

This was what i told the confused agent who was afraid to meet her customer. Be brave to meet the client, be willing to tell the truth, and to admit she had misinformed them. After all nobody is perfect, and one has to make the mistakes to learn in life. Since the claim is small, amounting to only a few hundred dollars, be prepared to pay for the damages herself if the client isn't happy with the explanation.

Success could be achieved when one has the creditability and trust from our clients. Is not wrong to make mistakes but is more wrong when mistakes are not admitted. Nobody likes to deal with a person who is shy and timid. A confident person is one who is brave and honest.

I was glad this agent took my advice, and she did what i told her to do. The outcome ended well with a satisfying client who in turn recommended her to more prospects and sales.

My strongest belief -“Integrity is telling myself the truth. And honesty is telling the truth to other people.” -Spencer Johnson.